Man With a Van South Lambeth Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van South Lambeth provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us, our refers to Man With a Van South Lambeth, the provider of man and van and removal services.

1.2 You, your refers to the customer who books or uses our services, including any person acting on your behalf.

1.3 Services means any man and van, removal, transportation, loading, unloading, packing, or related services we agree to provide to you.

1.4 Goods means the items, belongings, furniture, and any other property that you ask us to move, transport, or handle as part of our services.

1.5 Contract means the agreement between you and us for the provision of services, comprising these Terms and Conditions and the details confirmed in your booking.

2. Scope of Services

2.1 We provide man and van and removal services for residential and business customers, including local moves, part loads, small relocations, and transport of items as agreed at the time of booking.

2.2 The specific services to be provided, including dates, times, locations, estimated duration, and any special requirements, will be confirmed at the time of booking.

2.3 Our services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, removal of doors or windows, or specialist lifting unless expressly agreed in writing in advance.

2.4 We reserve the right to refuse to move any goods that we reasonably believe are unsafe, inadequately packed, illegal, hazardous, or otherwise unsuitable for transport.

3. Booking Process

3.1 You may request a quotation by providing details of your move, including collection and delivery addresses, access details, inventory or description of goods, desired date and time, and any special requirements.

3.2 Any quotation we provide is based on the information you give us. If the information is incomplete or inaccurate, or if the job on the day differs significantly from what was described, we may amend the price accordingly.

3.3 Your booking is only confirmed when we have accepted your request and you have received confirmation of the booking details. We may decline a booking at our discretion.

3.4 It is your responsibility to check that all details in the quotation and confirmation are accurate and complete. Please notify us as soon as possible if any information is incorrect.

3.5 Changes to the date, time, addresses, access arrangements, or the nature or volume of goods must be agreed with us in advance and may result in changes to the quoted price.

4. Customer Responsibilities

4.1 You are responsible for:

a. Ensuring that you have the legal right to move the goods and that they are not stolen, illegal, or hazardous.

b. Providing accurate and complete information about the move, including any access issues such as stairs, narrow corridors, restricted parking, or time limits.

c. Ensuring that items are adequately packed, protected, and labelled, unless packing services are expressly included in the booking.

d. Arranging suitable parking at collection and delivery locations, including obtaining permits or permissions where required.

e. Being present or ensuring that an authorised person is present at the agreed times to grant access, give instructions, and sign any relevant documents.

4.2 If we are unable to complete or start the job at the agreed time due to your failure to provide access, parking, or accurate instructions, waiting time or additional charges may apply, or the booking may be treated as cancelled.

5. Payments and Charges

5.1 Our charges will be as stated in the quotation or booking confirmation, which may be based on hourly rates, fixed prices, or a combination of both.

5.2 Unless otherwise agreed in writing, payment is due on completion of the services on the day of the move. We may require a deposit to secure your booking, which will be deducted from the final amount due.

5.3 We accept payment by methods agreed in advance. You must ensure that funds are available at the time payment is due.

5.4 If payment is not made when due, we reserve the right to:

a. Charge reasonable interest on overdue amounts until payment is received in full.

b. Retain possession of goods in our vehicle or storage until all outstanding sums are paid.

5.5 Additional charges may apply where:

a. The job takes longer than the time estimated due to circumstances beyond our control.

b. There are delays due to access issues, failure to pack in time, or waiting for keys or authorisation.

c. There are additional items, extra journeys, or services not included in the original quotation.

5.6 All prices are subject to any applicable taxes or charges required by law.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us reasonable notice.

6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion.

6.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to retain all or part of any deposit, or to charge a cancellation fee, to cover our reasonable costs and loss of business.

6.4 If you significantly amend your booking, including date, time, or scope of work, we may treat this as a cancellation and rebooking and apply our cancellation terms accordingly.

6.5 We will use reasonable endeavours to keep to agreed dates and times, but occasionally circumstances beyond our control may require us to cancel or reschedule. In such cases, our liability will be limited to refunding any deposit paid or rescheduling the service at a mutually convenient time.

7. Access, Parking and Delays

7.1 You must ensure that suitable and legal parking is available for our vehicle at all relevant locations. Any parking charges, fines, or penalties incurred as a result of arrangements made on your instructions or due to lack of parking will be added to your bill.

7.2 You must inform us in advance of any restrictions that may affect access, such as low bridges, narrow roads, height or weight limits, loading restrictions, or internal access issues.

7.3 We are not responsible for delays caused by traffic conditions, accidents, roadworks, adverse weather, or other circumstances beyond our reasonable control. We will, however, use reasonable efforts to minimise any disruption.

7.4 If delays on the day of the job are caused by matters within your control, including failure to pack, lack of parking, or waiting for keys or instructions, we may charge for waiting time at our standard hourly rates.

8. Goods Not Accepted for Removal

8.1 Unless expressly agreed in writing, we do not move:

a. Illegal, stolen, or prohibited items.

b. Hazardous or dangerous goods, including explosives, flammable liquids, gas cylinders, chemicals, or toxic substances.

c. Perishable goods or items requiring specialist temperature-controlled transport.

d. Livestock, pets, or other animals.

e. Cash, securities, jewellery, watches, precious metals, or other high-value items.

8.2 If such items are included in your goods without our knowledge, we will not be liable for any loss, damage, or consequences arising from their removal or transport, and you will be responsible for any resulting damage, fines, or claims.

9. Packing and Protection of Goods

9.1 Unless we have agreed to provide packing services, you are responsible for ensuring that all goods are properly packed, protected, and secured for transport.

9.2 Fragile items such as glass, mirrors, artworks, and electronics must be adequately protected. We accept no liability for damage to poorly packed goods where we have not provided the packing service.

9.3 We may refuse to move any item that is not suitably packed or appears structurally unsound if moving it would risk damage or injury.

10. Our Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in providing our services. Our liability for loss or damage to goods, property, or premises is subject to the limitations set out in this section.

10.2 We will not be liable for:

a. Normal wear and tear, minor scuffs or scratches to furniture or property that may reasonably occur during a removal.

b. Damage arising from inherent defects, weaknesses, or pre-existing damage in items being moved.

c. Damage to goods packed by you or a third party.

d. Loss of or damage to items of special value, including but not limited to jewellery, artwork, antiques, or collections, unless explicitly declared and agreed in writing before the move.

e. Loss of or damage to goods arising from your failure to provide accurate information or instructions.

10.3 Our total liability for loss or damage to goods, however arising, shall not exceed a reasonable replacement or repair cost subject to a fair valuation of the affected items. We reserve the right to choose between repair or replacement.

10.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, however arising.

10.5 You must inspect goods and premises at the end of the job and report any visible damage to us before we leave. Any claims for loss or damage must be notified to us as soon as reasonably practicable and in any event within a reasonable period after the services are completed, together with evidence of the loss or damage.

11. Limitations of Liability and Indemnity

11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other matter which cannot legally be limited or excluded.

11.2 Subject to the above, our liability is limited to losses that are foreseeable and directly caused by our breach of contract or negligence.

11.3 You agree to indemnify us against any claims, costs, damages, or expenses incurred as a result of:

a. Your breach of these Terms and Conditions.

b. The inclusion of prohibited or hazardous items among your goods.

c. Damage caused by your instructions or by circumstances under your control.

12. Waste, Disposal and Environmental Regulations

12.1 We are a removal and transport service and do not operate as a general waste carrier unless expressly stated and appropriately licensed.

12.2 We will not remove or dispose of household waste, construction waste, or other refuse unless specifically agreed as a separate service and carried out in accordance with relevant waste regulations.

12.3 You must not request us to dispose of items illegally or to fly-tip. Any disposal services we agree to provide will be handled through authorised and lawful channels only.

12.4 If we discover that goods we were asked to move are in fact waste or prohibited items, we may refuse to transport them, and you will be responsible for any associated costs or regulatory consequences.

12.5 You remain responsible for ensuring that any items you ask us to dispose of may be lawfully discarded and do not breach environmental, waste, or recycling regulations.

13. Insurance

13.1 We will take reasonable care of your goods while they are in our custody and control. Certain aspects of our services may be covered by our own insurance policies, subject to their terms, conditions, and exclusions.

13.2 You are strongly advised to arrange suitable insurance cover for your goods for the duration of the move, especially for items of high or sentimental value.

13.3 We do not provide insurance advice, and any decision to rely on our liability limitations instead of separate insurance is made at your own risk.

14. Complaints

14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so we can attempt to resolve it promptly.

14.2 We may ask you to provide written details of your complaint, together with any supporting evidence such as photographs, inventory lists, or correspondence.

14.3 We will investigate complaints in good faith and aim to respond within a reasonable timeframe. Our decision will take into account the circumstances of the job and these Terms and Conditions.

15. Data Protection and Privacy

15.1 We will collect and use your personal information only for the purposes of providing our services, handling your booking, managing payments, and dealing with any complaints or queries.

15.2 We will take reasonable steps to keep your personal data secure and will not sell or disclose it to third parties except where required by law or necessary for the provision of our services.

16. Force Majeure

16.1 We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. These events may include, but are not limited to, extreme weather, natural disasters, accidents, road closures, strikes, civil unrest, or acts of government.

16.2 If a force majeure event occurs, we will inform you as soon as reasonably possible and will take reasonable steps to minimise any disruption.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any contract between you and us, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.

18.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.3 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

18.4 These Terms and Conditions constitute the entire agreement between you and us in relation to our services and supersede any prior representations, agreements, or understandings, whether written or oral.