Man With a Van South Lambeth Privacy Policy

This Privacy Policy explains how Man With a Van South Lambeth collects, uses, stores and protects personal data relating to our customers and prospective customers in the South Lambeth area. It also explains your rights under the UK General Data Protection Regulation GDPR and the Data Protection Act 2018, and how you can exercise those rights.

This Privacy Policy applies to all Man With a Van South Lambeth customers and service users in the South Lambeth area, including individuals, households and businesses that contact us, request a quote, make a booking or otherwise interact with our services.

Who we are and how we act as data controller

Man With a Van South Lambeth provides transport, removal and related services to customers in the South Lambeth area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect and use about you. This means we decide how and why your personal data is processed and we are responsible for ensuring that it is handled in a lawful, fair and transparent way.

Personal data we collect

We may collect and process the following categories of personal data about you when you contact us, request a quote, make a booking, use our services or communicate with us:

Identification and contact details, such as your full name, postal address for collection and delivery, billing address, and any other contact details you choose to provide to us when you make an enquiry or booking.

Booking and service information, such as details of the items to be moved, access and parking information, preferred dates and times, special instructions, and records of the services we provide to you.

Communication records, such as details of enquiries, complaints, feedback and any other correspondence you have with us, including notes of telephone conversations or in-person discussions where relevant.

Payment-related information, such as the amount charged, payment method type and transaction records. We do not store your full payment card details; where card payments are processed electronically, these are handled securely by third-party payment processors.

Technical and usage data, where applicable, such as basic information about how you accessed our website or online content, including IP address, device type and pages visited. This is used primarily for security, diagnostics and service improvement.

How we collect your personal data

We collect personal data directly from you when you contact us by telephone, via our website, in writing or in person to request information, a quote or a booking, or when you use our services. We may also collect limited information about you from publicly available sources or third parties where this is necessary for service delivery, such as building access details provided by a building manager if they are acting on your behalf.

Lawful bases for processing your data

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the specific processing activity, we rely on one or more of the following lawful bases:

Contract: We process your personal data when it is necessary to enter into or perform a contract with you, such as when you request a quote, confirm a booking or we provide removal or transport services to you.

Legal obligation: We may process certain personal data where it is necessary to comply with our legal obligations, for example for tax, accounting and record-keeping requirements.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, handling queries and complaints, and ensuring the security of our operations.

Consent: In limited circumstances, we may rely on your consent, for example where we send you certain types of marketing communications and you are not an existing customer. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide quotes, confirm bookings and deliver our man with a van services in South Lambeth and surrounding areas.

To communicate with you about your enquiries, bookings, changes to services, and to respond to your questions or complaints.

To manage our business operations, including scheduling, vehicle routing, staff allocation, and to keep internal records of jobs completed.

To process payments, issue invoices and receipts, and to maintain accurate financial and accounting records.

To improve our services, including monitoring service quality, staff performance and customer satisfaction, where personal data is relevant to those activities.

To maintain the security and integrity of our systems, prevent fraud and protect our legal rights.

To comply with legal obligations and cooperate with legitimate requests from regulators or law enforcement where we are required to do so.

Data sharing and processors

We do not sell your personal data. However, we may share your data with trusted third parties who act as data processors on our behalf, or in specific circumstances where data sharing is necessary:

Service providers and processors, such as payment processing companies, IT and hosting providers, and providers of scheduling or customer management software. These third parties are only permitted to use your personal data to provide services to us and must do so in accordance with our instructions and applicable data protection law.

Professional advisers, such as accountants or legal advisers, where necessary for the management of our business, the protection of our legal rights, or compliance with legal obligations.

Public authorities or law enforcement agencies, where we are required to disclose personal data in order to comply with a legal obligation or to protect our rights, property or safety, or those of our customers or others.

Where processors are used, we take appropriate steps to ensure that they provide sufficient guarantees to implement suitable technical and organisational measures so that processing will meet the requirements of data protection law and ensure the protection of your rights.

International transfers

Our primary operations are based in the United Kingdom and we aim to keep your data within the UK or within jurisdictions that offer adequate protection. Where any transfer of personal data outside the UK or European Economic Area may occur via our service providers for example, cloud hosting or payment processing we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised by law.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, personal data relating to bookings, invoices and service records is retained for a period that allows us to respond to any questions about the services provided and to comply with relevant tax and accounting laws. After the applicable retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be associated with you.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply in the South Lambeth area in the same way as throughout the United Kingdom and include:

Right of access: You have the right to request confirmation that we hold personal data about you and to request a copy of that data, together with certain information about how it is processed.

Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, such as while we investigate a concern about its accuracy or the lawfulness of the processing.

Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.

Right to object: You have the right to object to certain forms of processing based on legitimate interests, including direct marketing. If you object to direct marketing, we will stop processing your personal data for that purpose.

Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can address your concerns directly where possible.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access to it. These measures include limiting access to personal data to those staff and processors who need it for their work, using secure systems where appropriate, and training staff on their data protection responsibilities.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal or regulatory requirements. Any updated version will apply to all Man With a Van South Lambeth customers in the South Lambeth area from the date it is issued. We recommend that you review this Privacy Policy periodically so that you remain informed about how we handle your personal data.