Man With A Van Southlambeth Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Southlambeth provides moving, transport, collection, delivery, and related removal services throughout the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms. Please read them carefully before proceeding with any service. These terms are intended to be clear, fair, and practical, and they apply to both domestic and commercial jobs unless a separate written agreement states otherwise.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, while “you” and “the customer” refer to the person making the booking or any person authorised to act on behalf of the customer. The phrase man with a van in Southlambeth may be used in marketing and service descriptions, but these terms apply to the service generally and are not limited by any one type of job. They should be read together with any written quotation, booking confirmation, or service notes provided before the work begins.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply in full. We may update these terms from time to time to reflect legal, operational, or business changes. The version in force at the time of booking will normally govern the service, unless a later written amendment has been agreed by both parties.

1. Booking Process

1.1 Enquiry and quotation

All bookings begin with a customer enquiry. We may ask for details such as the collection and delivery addresses, access conditions, type and volume of items, preferred dates and times, and whether any additional handling is required. Based on the information provided, we may issue an estimate or a fixed quotation. A quotation is based on the details supplied by you and may be revised if the actual work differs materially from the original description.

Quotations are usually valid for a limited period and may be subject to availability. Acceptance of a quotation does not guarantee a specific vehicle size, crew number, or time slot unless this has been confirmed in writing. Where a service is booked on an hourly basis, the final amount will depend on the time taken, waiting periods, and any agreed extras. We reserve the right to refuse a booking where the information provided is incomplete, misleading, or outside the scope of our operations.

1.2 Confirmation

To secure a booking, you may be asked to confirm the service by message, email, written acceptance, or payment of a deposit where applicable. A booking becomes binding once we have confirmed it and you have accepted the quotation or terms. Please ensure that the service date, addresses, access arrangements, item list, and any special requirements are correct. The customer is responsible for checking the accuracy of all booking details before the work starts.

2. Service Requirements

2.1 Customer responsibilities

You must ensure that items are ready for collection at the agreed time, that safe access is available, and that any restrictions affecting parking, loading, unloading, or entry have been disclosed in advance. If the job requires permits, building access arrangements, lift reservations, or other permissions, you are responsible for obtaining them unless we have expressly agreed in writing to do so. Delays caused by missing access, incorrect address details, or unavailable recipients may result in additional charges.

The customer must also make us aware of any items that are unusually heavy, fragile, valuable, hazardous, or difficult to move. Man With A Van Southlambeth may decline to handle items that are unsafe, illegal, or unsuitable for transport without special arrangements. If the service involves dismantling, assembly, stacking, or securing items, these tasks will be carried out only where reasonably practicable and only if they are included in the agreed scope.

Where the customer is not present, they must provide clear instructions and authority for the work to proceed. Any person present at the pickup or delivery location who appears to have authority to act for the customer may be treated as authorised unless we are told otherwise in advance. We are not liable for misunderstandings arising from incomplete instructions or conflicting directions from third parties.

2.2 Timing and delays

We aim to arrive within the booked time window, but arrival times are estimates and may be affected by traffic, weather, vehicle issues, access problems, or events outside our control. We will make reasonable efforts to keep you informed of significant delays. Where delays are caused by the customer, including late readiness of items or inaccessible premises, any waiting time may be charged in accordance with the quotation or standard rates.

3. Payments

3.1 Prices and charges

Unless stated otherwise, all prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on the status of the service and the quotation issued. Additional charges may apply for waiting time, congestion, parking, tolls, congestion or clean air zone fees, stair carry, long carry distances, extra labour, handling of oversized items, re-delivery, storage, or disposal services. If the scope of the job changes on the day, we may adjust the price to reflect the additional work.

Any estimate provided before the job starts is not a guaranteed final price unless we have expressly stated that it is fixed. Where the actual service differs from the original description, we may require payment of the revised amount before completion or release of goods. The customer agrees that all charges must be paid in full even if the customer is not personally present, provided the service has been lawfully performed in accordance with the booking.

3.2 Payment methods and overdue sums

We may accept payment by cash, bank transfer, card, or other methods that are notified at the time of booking. Payment is due on completion of the service unless a different schedule has been agreed in writing. For business customers or larger jobs, we may request a deposit, partial prepayment, or payment in advance. Failure to pay on time may result in suspension of services, retention of goods where lawful, and recovery action for any outstanding debt and reasonable associated costs.

Any refund will be made only where required by law or where we have agreed that a refund is due following a proven service failure for which we are responsible. Charges for completed work, time spent, and third-party costs already incurred will not usually be refundable.

4. Cancellations and Amendments

4.1 Customer cancellation

If you need to cancel or reschedule, you should notify us as early as possible. Cancellations made within a reasonable period before the booking may not incur a charge, but short-notice cancellations, missed appointments, or cancellations after our team has already been dispatched may be subject to a fee reflecting the time reserved, travel incurred, and any non-recoverable costs. Where a deposit has been taken, it may be retained in part or in full depending on the notice given and the circumstances of the cancellation.

If you wish to change the service date, time, address, or item list, we will try to accommodate the request, but changes are subject to availability and may alter the price. We are not responsible for loss arising from a customer’s late decision to cancel, change, or reduce the booked service where our team has already committed time and resources to the job.

4.2 Our cancellation

We may cancel or postpone a booking where performance is prevented by events beyond our reasonable control, including severe weather, road closures, accidents, breakdowns, staff illness, strikes, or legal restrictions. We may also cancel where the customer has provided false information, failed to pay a required deposit, or created unsafe conditions. If we cancel for reasons within our control, we will use reasonable efforts to rearrange the service or issue a refund of any prepaid amount for the cancelled part of the work.

5. Liability

5.1 Standard of care

We will perform the service with reasonable skill and care. However, the customer acknowledges that moving services involve handling items in varied environments, often with narrow access, stairs, restricted parking, and other practical difficulties. Man With A Van Southlambeth will take reasonable steps to protect items and property, but some risk of minor scuffs, wear, or incidental damage may exist despite careful handling. You are responsible for ensuring that fragile items are adequately packed and that valuables are identified before transport.

Where we supply loading, unloading, or transport only, we are not responsible for inadequate packaging, pre-existing damage, concealed defects, unstable furniture, or items that are structurally weak. We are also not responsible for loss caused by insufficient instruction, incorrect labelling, or the customer’s failure to remove keys, cables, attachments, or loose contents. Any claim for damage must be raised promptly and supported by reasonable evidence.

5.2 Limits and exclusions

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, emotional distress, or loss caused by circumstances outside our reasonable control. Our total liability for any claim arising from a single booking will, to the fullest extent permitted by law, be limited to the amount paid for the relevant service or such other amount as may be required by law.

We are not liable for delays, non-performance, or damage caused by the customer, third parties, or events beyond our control. Where goods are left unattended at the customer’s request, the customer accepts the associated risk unless we have agreed otherwise in writing. Any insurance cover we hold is subject to its own terms, exclusions, and claim procedures, and it does not create a broader liability than is set out in these terms.

6. Waste Regulations

6.1 General compliance

Where a booking includes removal of unwanted items, clearance of waste, or disposal of materials, both parties must comply with applicable UK waste laws, including rules relating to lawful transfer, storage, transport, and disposal. We will only remove waste that has been described honestly and accurately. The customer must not present hazardous, prohibited, or concealed waste without prior approval. Items such as chemicals, asbestos, clinical waste, pressurised containers, batteries, gas cylinders, oils, and certain electrical items may require special handling or may be refused.

We reserve the right to inspect items before loading and to decline any waste that cannot be lawfully transported or processed under the agreed arrangements. If waste is found to be misdescribed, contaminated, or mixed with prohibited materials, additional charges may apply and the service may be stopped. The customer remains responsible for the nature of the waste declared and for any loss caused by inaccurate information.

6.2 Duty of care

We may pass waste to licensed facilities, recycling partners, or authorised disposal routes where required. The customer agrees to cooperate with any reasonable request for information needed to comply with the duty of care. We may issue a waste transfer note or similar record where applicable. If the customer asks us to dispose of items illegally or in a way that would breach environmental rules, we will refuse that request. The customer must not require us to fly-tip, dump, or otherwise dispose of waste unlawfully.

7. Customer Conduct and Safety

7.1 Safe working environment

You must take reasonable steps to ensure a safe working environment for our team. This includes keeping walkways clear, securing pets, warning us of uneven surfaces or low ceilings, and informing us of any risks such as broken steps, loose handrails, or poor lighting. We may pause or stop work if we consider that the conditions are unsafe. If the job cannot continue because of unsafe premises, the customer may still be charged for time already spent and costs already incurred.

Our team may refuse to move items that are too heavy for safe manual handling without equipment or additional personnel. We may also refuse to enter a property or location if doing so would expose us to violence, abuse, harassment, or unreasonable risk. Verbal abuse or threatening behaviour may lead to immediate termination of the service without refund for work already performed.

7.2 Prohibited use

The service must not be used for unlawful transport, concealment of illegal goods, stolen items, or any activity that would breach UK law. You warrant that you have the right to instruct us to move or dispose of the items booked and that the goods are not subject to third-party ownership, seizure, or legal restriction unless you have informed us in advance. We may report suspected unlawful activity to the relevant authorities where appropriate.

8. Governing Law and Disputes

8.1 Governing law

These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law permits proceedings in another part of the UK. If any dispute arises, both parties should first try to resolve it amicably and in good faith before starting formal proceedings.

If a matter cannot be resolved informally, the customer may be required to provide details of the issue, supporting evidence, and the booking reference so that we can investigate properly. Any claim should be made within a reasonable time after the event giving rise to it. Failure to do so may affect our ability to assess the circumstances and may reduce or prevent recovery where permitted by law.

9. General Provisions

These terms, together with the quotation and booking confirmation, form the entire agreement between the parties. No statement made before booking will override these terms unless confirmed in writing by an authorised representative. The customer may not assign their rights or obligations without our consent. Our failure to enforce any provision at any time does not waive our right to enforce it later.

By proceeding with a booking for Man With A Van Southlambeth, you confirm that you have read, understood, and accepted these service terms. They are designed to support a professional and transparent service relationship, with clear expectations for booking, payment, cancellation, liability, waste handling, and legal compliance. If you do not agree with any part of these terms, you should not proceed with the booking.